Today was a gigantic cleaning day at my house. Folks came by to help, my sister helped me pack up DVDs and organize them, dust, clean my kitchen, organize the dishes and we even had RotoRooter come out and fix my sink, add a new faucet and do a lovely job repairing the leak on my shower.
I really love my shower. It’s this custom marble shower, with a giant rain style shower head and it’s just such a lovely place to collect my thoughts at the start or end of the day. With all the work I did today, getting rid of stuff, cleaning and such it was nice to be able to finally strip off all my dirty clothes and turn on my newly fixed shower.
BUT WHAT’S THIS!?
MY SHOWER HANDLE IS FACING 90 DEGREES AWAY FROM WHERE IT USED TO IN THE OFF POSITION?! Well I don’t know if I’ll be able to get used to this, but the guy did fix it, it’s done and now I can take a Nice Hot SHOWER!
I turn my handle and… and… oh no… there’s water here but it’s freezing. Ok maybe the position of where I like my hot water is no longer relative to the angle that the handle is now directed. I guess I’ll have to get used to this. Lets just crank the shower up to max and dial it back from there.
Rotorooter sucks a big bag of dicks. This guy David comes into my home with his messy boots and rookie attitude and proceeds to do things that make me feel like he’s incredibly new to the job and just might be on his first day without a supervisor.
So first we direct David the kitchen sink which no longer mix cold and hot water without the cold water running all the time, so we have to replace it. Not bad actually. The unit was a little odd, the dial was stripped anyway and it’ll make the house more presentable to the renters since there is no dishwasher and time in the kitchen needs to feel good.
So then I direct him to my shower which had a leak earlier and he tells me that he’s going to need to take a look at this part and see how it works. Well it’s basically the dial for the hot and cold. He says that it’s over engineered but that all he really needs to do is fix “the rubbers” and by that he means O-Rings.
Now this is the first thing that made me take notice of this guy and his skill level. He’s calling the rubber O-Rings… “rubbers”. That’s what a high school douche calls a condom. The term “rubbers” is now silly and when my dad who is an landscaper and has dealt with water systems most of his life corrects him the guy blows him off basically. Ok attitude much?
David then says that he can fix it but that the part needs to be dialed back in when replaced to get the hot and cold water temp mix perfect. Ok great David. We are willing to pay you for the time to do that! Too bad David just hooked it all back up without checking and now I have a shower with ZERO hot water.
WONDERFUL! I would assume that North America’s largest plumbing repair company would be ontop for a reason. Apparently that reason is not their trainees skill level.
Honestly it’s not that big of a deal on it’s own, but it’s the other thing that happened in the middle of the job. When David is over hooking up the new faucet in the sink he realizes he doesn’t have a certain size part. This can be chalked up to him not looking at what size the part he purchased for us uses. He bought two different faucets when out getting parts, brought them over for us to choose from and we picked the nicer one with the handle, sprayer, spout. Not a bad piece of hardware actually. But the fact he didn’t look at the box of either thing to see if he needs adapters or anything shows a lack of either skill or understanding.
He had to leave to go pick up two simple parts which took nearly an hour. That’s an extra hour of our time he needs to be spending to dial in the shower and faucet so they work correctly. Those things all tied together make it a shitty day.
I really dislike when a service is paid for, costs a lot and is horrible. Luckily his work is insured for 6 months and the parts are insured for life, but if some one doesn’t come out here and fix it tomorrow I’m going to be pissed… and I don’t want it to be David.